Legal
Terms & Conditions
Welcome to Evolvia Systems, Inc. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website. Services provided to client organizations are additionally governed by the applicable order form or services agreement; if those documents conflict with these Terms, the client agreement controls.
SMS Opt-In and Consent (Call to Action)
Evolvia Systems provides receptionist and family-communication services on behalf of senior living communities. Individuals opt in to text messages through a single channel: verbal consent during a phone call.
How you opt in (verbal consent only). When you call a community served by Evolvia and request information, a tour, or updates, our receptionist service asks: "Would you like to receive text messages from [community name] about your inquiry, including appointment confirmations and reminders? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out. Is that okay?" Your consent is recorded only if you clearly agree. You will then receive a single confirmation text and must reply YES before any further messages are sent (double opt-in). This verbal process is the only opt-in channel for this program; the full program description is published at evolviasystems.com/sms-consent.
What you'll receive. Responses to your inquiry, and appointment and tour confirmations and reminders from the community you contacted. Message frequency varies. Msg & data rates may apply.
Opting out and help. Reply STOP at any time to opt out. Reply HELP for help, or contact info@evolviasystems.com.
Your information. Consent is not a condition of any purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
1. The Services
Evolvia provides front office communication and intelligence services, including inquiry handling, scheduling, follow-up automation, customer and family communication, and reporting, for senior living communities and other organizations. Features are described in the applicable client agreement and may evolve over time.
2. Not for Emergencies
Our services are not an emergency service and must not be relied upon for emergencies. If you have a medical or other emergency, call 911 or your local emergency number. Our services do not provide medical advice, diagnosis, or treatment.
3. Client Responsibilities
- Provide accurate information needed to configure and operate the services;
- Use the services only for lawful purposes and in accordance with these Terms;
- Obtain and maintain any consents required for Evolvia to communicate with your contacts on your behalf, including consents for calls and text messages where required by law.
4. Fees
Fees for services are set forth in the applicable order form or services agreement. Refunds are governed by our Refund Policy.
5. Client Data
As between the parties, clients own the data they and their contacts provide through the services. Clients grant Evolvia the rights needed to operate and improve the services, including the right to create and retain de-identified and aggregated information. Evolvia's handling of recordings and transcripts is described in our Privacy Policy and, where applicable, a business associate agreement.
6. Intellectual Property
Unless otherwise stated, Evolvia Systems, Inc. owns the intellectual property rights for all material on this website and in the services, including text, graphics, logos, software, and code. All intellectual property rights are reserved. You may not republish, sell, or duplicate material from this website for commercial purposes without express written consent.
7. User Conduct
You agree not to use the site or services for any purpose that is unlawful or prohibited. You agree not to interfere with the security of the website or services or attempt to gain unauthorized access to any portion of the site, the services, or related systems.
8. Limitation of Liability
The information on this website is provided on an "as is" basis. Evolvia Systems, Inc. makes no warranties, expressed or implied, regarding accuracy or availability. To the maximum extent permitted by law, Evolvia Systems, Inc. shall not be liable for any damages arising out of your use of this website, and Evolvia's aggregate liability arising out of or relating to the services will not exceed the amounts paid by the applicable client to Evolvia for the services in the twelve months preceding the claim.
9. Third-Party Links
Our website may contain links to third-party websites not owned by Evolvia Systems, Inc. We assume no responsibility for the content or practices of any third-party sites.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action related to these terms shall be instituted in the state or federal courts of Delaware or Arizona.
11. Changes to Terms
We reserve the right to modify these terms at any time. Your continued use of the site or services after changes are posted constitutes your acceptance of the new terms.
12. SMS / Text Messaging Terms
Program description: By opting in verbally as described above, you agree to receive text messages regarding your inquiry, appointment and tour confirmations, reminders, and related service notifications from the community you contacted. This program does not send marketing or promotional messages. Consent to receive SMS messages is not a condition of purchasing any goods or services. Message frequency varies.
Sending number: Messages are sent from our program messaging number, which is published on the program page at evolviasystems.com/sms-consent and appears on the confirmation message you receive when you opt in.
Opting out: You can opt out and cancel the SMS service at any time. Simply text STOP in reply to any message. After you send STOP, we will confirm your unsubscribe status and you will no longer receive SMS messages from us. To rejoin, reply START to a previous message or opt in again verbally during a future call.
Support: If you experience issues with the messaging program or need assistance, text HELP in reply to any message, email us at info@evolviasystems.com, or call (202) 972-6684.
Msg & data rates: Standard msg & data rates may apply for any messages sent to you from us and from you to us, according to your mobile carrier's plan. Contact your wireless provider with questions about your text or data plan.
Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.
Age restriction: The SMS messaging program is intended for individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years old.
Privacy: Your mobile information will be handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
13. Contact Information
Evolvia Systems, Inc.
32531 N Scottsdale Rd, Ste 105-515, Scottsdale, AZ 85266
info@evolviasystems.com ยท (202) 972-6684