Refund Policy

Evolvia Systems, Inc. provides communication and front office services to senior living communities and other organizations under written service agreements. This page explains how billing and refunds work for those services.

1. Fees and Billing

Fees, billing frequency, and payment terms are set out in each client's order form or services agreement. Unless the agreement states otherwise, fees are billed in advance for each service period.

2. Refunds

Because our services are configured and operated continuously for each client, fees for a service period that has begun are non-refundable, except where the applicable client agreement provides otherwise or where required by law. Where an agreement includes a pilot period, onboarding fee, or specific refund or credit terms, those terms control.

3. Cancellation

Clients may cancel in accordance with the notice and termination terms of their agreement. After the effective cancellation date, no further service periods are billed, and client data is returned or destroyed as described in the agreement and our Privacy Policy.

4. Billing Questions and Disputes

If you believe you have been billed in error, contact us within 30 days of the invoice date at info@evolviasystems.com or (202) 972-6684. We will review promptly and correct any confirmed billing errors, including issuing credits or refunds where appropriate.

5. Contact

Evolvia Systems, Inc.
32531 N Scottsdale Rd, Ste 105-515, Scottsdale, AZ 85266
info@evolviasystems.com · (202) 972-6684